Mr. Cooper October 2023 Data Breach



Mr. Cooper Data Breach: What You Need to Know and How to Protect Yourself

14.7 million Mr. Cooper customers are at risk after a cyberattack: Hackers stole personal information, including names, addresses, Social Security numbers, and bank account numbers, between October 30 and November 1.

What was stolen?

  • Names
  • Addresses
  • Dates of birth
  • Phone numbers
  • Social Security numbers
  • Bank account numbers (for approx. 32,000 reverse mortgage customers)

What you need to do:

  1. Change your passwords: Update your passwords immediately for Mr. Cooper and any other accounts where you used the same password.
  2. Enable two-factor authentication: Add an extra layer of security by setting up two-factor authentication on your Mr. Cooper account.
  3. Monitor your credit and bank statements: Keep a close eye on your credit reports and bank statements for any suspicious activity. Report any discrepancies immediately.
  4. Enroll in identity protection: Mr. Cooper offers affected individuals free identity protection and credit monitoring services. Sign up even if you haven't noticed any suspicious activity yet.

Additional tips:

  • Be cautious of phishing emails or calls claiming to be from Mr. Cooper about the breach. They might try to steal your personal information.
  • Beware of offers for "credit repair" or other services related to the breach. These could be scams.

Mr. Cooper is still investigating the attack. While they haven't identified the specific type of cyberattack, taking systems offline is often a response to ransomware attacks. They are monitoring the dark web for signs that the stolen data is being misused.

Remember: Even if you haven't experienced any fraudulent activity yet, taking preventive measures can help protect yourself from future identity theft and financial losses.

Stay informed: Check Mr. Cooper's website regularly for updates on the investigation and additional resources for affected individuals.

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